Terms and
Conditions.
What you're agreeing to when you buy from us. Written clearly.
These terms govern your use of andro-prime.com and any purchase you make from Andro Prime.
Please read them before buying. If anything is unclear, email us at [email protected] before completing your purchase.
By placing an order, you confirm that you have read and agree to these terms.
Who We Are
- Legal Entity Andro Prime Ltd trading as Andro Prime
- Registration Registered in England and Wales
- Company Number 17185839
- Registered Address 128 City Road, London, EC1V 2NX, United Kingdom
- Contact Email [email protected]
References to "Andro Prime", "we", "us", or "our" in these terms mean the above entity.
What We Sell
1 Diagnostic Kits
Home-use kits that test specific blood biomarkers via finger-prick sampling. Available kits at launch:
The laboratory testing is provided by Vitall (Healthy Human Labs Ltd), our testing partner, which coordinates analysis through UKAS ISO 15189-accredited laboratories. Vitall's testing terms apply: vitall.co.uk/terms.
Total testosterone, SHBG, free testosterone (calculated)
Vitamin D, Active B12, hs-CRP, ferritin
All seven markers from Kits 1 and 2
Kits are fulfilled to you by post. Sample analysis is performed by our UKAS ISO 15189-accredited laboratory partner.
2 Supplement Subscriptions
Monthly supplement subscriptions triggered by your test results or available to purchase directly:
- Daily Stack: a daily men's health supplement
- Joint & Recovery Collagen: a collagen supplement
- Complete Men's Stack: our combined supplement bundle
Pricing for each supplement is shown on its product page.
Important: Medical Disclaimer
Andro Prime diagnostic kits are not medical devices. They are non-regulated wellness products.
- Results are for informational purposes only.
- Nothing on this website, in your results dashboard, or in any communication from us constitutes medical advice, a clinical diagnosis, or a recommendation for medical treatment.
- Your results report uses language such as "your results indicate..." This reflects an informational result, not a medical assessment.
- If you are concerned about your health, speak to a qualified GP or medical professional.
- Do not change any medication or medical treatment based on your Andro Prime results without consulting a doctor.
Supplements sold by Andro Prime are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Eligibility
To purchase from Andro Prime, you must meet the following criteria:
By placing an order, you confirm you meet these criteria.
Ordering
Pricing
All prices are in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time. Price changes do not affect orders already placed.
Payment
We accept payment by debit and credit card via Stripe. Full card details are handled by Stripe and are not stored by Andro Prime.
How orders work
| Stage | Status | Action / Definition |
|---|---|---|
| 1. Order Placed online | Acknowledgement | You receive an order confirmation email. This is an acknowledgement, not acceptance of your order. |
| 2. Kit Dispatched / Sub Activated | Acceptance | Your order is officially accepted when we dispatch your kit (for kit purchases) or when your subscription is activated (for supplement orders). |
| Exception: Order Declined | Cancelled | We reserve the right to decline any order at our discretion. If we do, we will refund your payment in full. |
Diagnostic Kits
Kits are dispatched by Royal Mail, usually the same or next working day after your order. Most UK deliveries arrive within 2 to 3 working days of dispatch. Delivery to UK addresses only. We do not currently ship internationally. Standard delivery is included in the price (no separate charge).
Instructions for sample collection and return are included with your kit. You must follow these instructions carefully.
- Use the prepaid return envelope provided.
- There is no barcode to scan and no sample to register. Your kit is already linked to your account when we dispatch it, so you just collect your sample and post it.
- Results are typically available within 2 to 5 working days of the lab receiving your sample.
Occasionally a sample cannot be analysed (insufficient volume, haemolysis, transit issues). If this happens:
- We will notify you by email.
- We will send a replacement kit at no charge.
This does not constitute a fault with your original purchase.
Unopened kits: You have the right to cancel your order and return an unopened kit within 14 days of delivery under the Consumer Contracts Regulations 2013. Return postage is at your cost unless the item is faulty.
Opened kits / returned samples: Each kit is a physical product, sealed for hygiene. Once you open it to take your sample, it cannot be returned for health-protection reasons, so your right to cancel the kit ends at that point. The laboratory analysis and your results dashboard (the service part) follow from there: once your sample has been sent to the laboratory, that service is under way and we cannot offer a refund.
Faulty kits: If your kit is faulty or damaged on arrival, contact us at [email protected] within 7 days of delivery. We will send a replacement or refund in full.
Test Bundles
A test bundle is a single purchase, paid once, that includes two kits: a first kit sent to you now, and a second kit (the "retest") sent to you later. You are charged one amount at checkout. There is no second charge when the retest is sent. The price split shown at checkout (today's test and the retest) is for information only. It is one combined price covering both kits.
We currently offer three bundles:
- Recheck Bundle: Kit 1 now, plus a prepaid Kit 1 recheck. Testosterone naturally varies from one morning to the next, so if your first reading is low, we send the second kit so you can recheck it before reading too much into a single result (see "When the retest is sent" below).
- Prove-It Bundle: Kit 2 now, plus a Kit 2 retest sent about 90 days later.
- Full-Picture Bundle: Kit 3 now, plus a Kit 2 retest sent about 90 days later.
The kits included in each bundle, and the price, are shown on the product page at the time of purchase.
- Timed bundles (Prove-It and Full-Picture): the retest is sent automatically about 90 days after your purchase. This spacing lets your second set of results be compared against your first.
- Recheck Bundle: the retest is sent based on your first result. If your first testosterone reading is low, we send the recheck. If your first reading is not low, the recheck is not needed straight away; instead we hold it as a prepaid credit and send it automatically at your next recommended retest point, about 6 months after your result. This is explained under "If your recheck is not needed straight away" below.
Exact timing may vary by a few days for dispatch and postage.
Because the retest is sent weeks or months after your purchase, we email you before we send it, to check we have the right delivery address. You have a short window to update your address if it has changed (you can do this in your account). If you do not reply, we send the retest to the most recent address on your account. It is your responsibility to keep your address up to date so we can deliver the retest.
If you bought the Recheck Bundle and your first reading is not low, the recheck is not needed immediately. Rather than lose the value of a test you have paid for, we hold it as a prepaid credit ("bank" it) and send it automatically at your next recommended retest point, about 6 months after your result.
- Your banked retest is valid for 12 months from the date of your bundle purchase. We aim to send it well within that period.
- If for any reason we have not sent your banked retest within 12 months of your purchase (for example, because we could not confirm a valid delivery address), we will refund the retest portion of your bundle to your original payment method.
- You can ask us to refund the retest portion instead of banking it, at any time before it is dispatched. Email [email protected] and we will refund the retest portion to your original payment method, normally within 5 to 10 working days. This does not affect the first kit you have already received.
Your 14-day right to cancel under the Consumer Contracts Regulations 2013 applies to bundle purchases in the same way as it applies to single kits:
- Before you open the first kit: you can cancel the whole bundle within 14 days of delivery for a full refund. Return any unopened kit at your cost unless it is faulty.
- After you open the first kit: the first kit is a physical product sealed for hygiene, so once you open it to take your sample it cannot be returned and your right to cancel that first kit ends, the same as a single kit. The second kit (the retest) has not yet been sent, so you can still cancel the retest and receive a refund of the retest portion at any time before it is dispatched. Email [email protected].
- Once the retest has been dispatched: it is treated the same as any other kit we have sent you. The kit return and refund rules in the "Diagnostic Kits" section above apply to it.
- If a kit is faulty or a sample fails analysis: the same replacement and refund terms as for single kits apply (see "Diagnostic Kits" above), to each kit in the bundle.
Everything else in these terms (the medical disclaimer, eligibility, delivery, sample handling, consumer rights, and limitation of liability) applies to each kit in a bundle exactly as it applies to a single kit.
Supplement Subscriptions
Subscriptions are billed monthly on the date of your first order. Your first delivery ships within 2 to 3 working days of your order. Subsequent deliveries are sent automatically each month.
You can cancel your subscription at any time from your account dashboard. Cancel before your next billing date to avoid being charged for the following month. Cancellations take effect at the end of the current billing period. We do not offer refunds for part-used billing periods.
You have the right to cancel a new subscription within 14 days of your first delivery under the Consumer Contracts Regulations 2013. Contact [email protected] within 14 days. Unopened products must be returned at your cost for a full refund. Opened supplements cannot be returned for hygiene reasons unless they are faulty or not as described (see Returns below).
- Unopened products: Contact us within 14 days of delivery for a full refund (return postage at your cost).
- Opened products: We do not accept returns of opened supplements for hygiene reasons, unless the product is faulty or not as described.
- Faulty or damaged: Contact us within 7 days of delivery for a replacement or refund.
Your Account
You are responsible for keeping your login credentials secure. Do not share your account with anyone else.
You must notify us immediately if you believe your account has been accessed without your authorisation: [email protected]
We reserve the right to suspend accounts that we reasonably believe are being misused.
Intellectual Property
All content on andro-prime.com, including text, images, results reports, and dashboard design, is owned by or licensed to Andro Prime.
You may not reproduce, republish, or distribute any content from this site without our written permission.
Limitation of Liability
To the extent permitted by law:
- We are not liable for any indirect, consequential, or incidental loss arising from your use of this site or our products.
- Our total liability to you for any claim arising from these terms or your purchase will not exceed the amount you paid for the product or service in question.
Nothing in these terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded by English law
Consumer Rights
Your rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to all purchases from Andro Prime. These terms do not seek to override or limit those rights.
If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund as appropriate.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these terms from time to time. If we make material changes, we will notify existing customers by email. Your continued use of the site after changes take effect constitutes acceptance of the updated terms.
Contact
If you have a question about these terms, a problem with an order, or a complaint, please reach out to our team.
Complaints & Address
We take complaints seriously. If you are not satisfied with our response, you may refer your complaint to an approved Alternative Dispute Resolution (ADR) scheme or the courts.
Andro Prime 128 City Road London, EC1V 2NX Co. Reg: 17185839